Returns & Exchanges

RETURNS  

RAMONI STUDIO STORE S.R.L. is accepting returns within 14 days of the delivery date. The returned goods must be in their original condition, with all original tags attached and all the packaging intact. Products that have been worn, used, altered, washed, having a strong smell of cigarettes, make-up stains or damaged in any form will not be accepted. Please use the original packaging to return the products. If provided, any packaging such as dust bags or covers, must be returned as they are considered part of the original product, as well as any accessories such as belts or scarves.

Please note that you are responsible for the goods until they reach our unit. We do not take responsibility for any damage, theft or loss that occurs during the return shipping process. We highly recommend to use a tracked shipping service such as DHL, UPS, GLS or FedEx. Returns via USPS and Royal Mail might be subject to longer processing time. Please keep proof of posting and tracking numbers.

Unfortunately , we are not able to offer free returns. For all returns, the customer is required to support all the costs and arrange all the procedures. All the returns must be sent at the following address, stating ‘ROMANIAN RETURN GOODS - CLOTHING’.

RAMONI STUDIO STORE S.R.L.

Str. Stramba, Nr. 1B
Sancraiu de Mureș
547525
România

 

EXCHANGES

Please be aware that we can only exchange a product for a different size in exact design and colour as the original order. This might be subject of availability and fabric stocks. If we have the required amount of fabric stock to make a new product, you will need to wait for the completion of the new product. If the required stocks are not available we are happy to accept back the goods under our return policy.

Should you wish to replace the product with a different one, please follow the return process for the one you own and place a new order. 

 

ORDER CANCELLATION

Orders can be cancelled while they are still at our unit. Once the order has been sent and the tracking information emailed to you, we can not cancel the order. If you do not want the products anymore, we kindly ask you to follow our return process, once the order has arrived to you. To cancel an order or to verify the order status please contact us at information@ramonistudio.com.

 

REFUNDS

Please allow 5 working days for our team to asses the returned goods. If these would not meet the criteria listed above, the products will be sent back to you. All the refund payments will be processed within 14 working days from the receipt of the good at our unit. You will receive an email once the refund process is completed.

Please note that any shipping costs and taxes will be deducted from the original amount. 

 

If Any goods arrive damaged or faulty from our side, you will receive a full refund once we receive back the goods.